Customer Services and Sales jobs in Jersey

Permanent Full Time Hours

Business Development and Regulatory Manager

Jersey

​Play a key role in the setup and growth of a new company, managing a cross-disciplinary team and actively contributing to the development of this company’s strategy.Using your previous operational experience, you will ensure the company meets its strict regulatory requirements whilst progressing towards more ambitious commercial targets.You will also act as a main contact for government stakeholders and regulatory authorities, whilst managing customer relationships and identifying new business development opportunities using market research.Responsibilities will include:Designing and implementing regulatory strategies to obtain product approvals and market access Overseeing the facility design and delivery work to ensure the company can successfully obtain the relevant certificationsSupervising the cultivation and production team to ensure the product is in line with regulatory requirements and client expectationsDeveloping client relationships and supply contracts Managing the lifecycle of regulatory activities, including licence renewal, maintenance of certifications, product registrations and developing operational/transport logistics in multiple jurisdictions Experience and skills required:Minimum 3 years’ operational or management experienceAt least 10 years’ professional experience, ideally within management functions Good technical knowledge of Jersey and international laws relating to the manufacturing and supply of pharmaceuticalsAbility to confidently lead, direct, motivate and develop project teams Previous experience of successful regulatory approvals relating to production licences, facility inspections and related operational permits If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.ukWe are an equal opportunity employer and value diversity at all times.

Permanent Full Time Hours

Temporary Customer Service Support

Jersey

​Due to new business, a global banking organisation is currently seeking an enthusiastic individual to temporarily provide support to their team for approximately 7 months, although this may be extended.You will work as the first point of contact for customers in Jersey, Guernsey, Isle of Man, Gibraltar, London and Luxembourg, providing assistance with payment related queries.This is a fantastic opportunity to gain experience working in a busy and diverse banking environment.Responsibilities will include:Proactively assisting with all customer queries, liaising with internal staff when requiredActing as a point of escalation for customersRecognising trends in order to reduce unnecessary queries or delays for customers Ensuring compliance with all regulatory and operational procedures Experience and skills required:Excellent written and verbal communication skills Previous experience engaging with customers over the phone and by emailTeam playerKnowledge of SWIFT payments and reporting would be an advantage but is not essential If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.ukWe are an equal opportunity employer and value diversity at all times.

Permanent Full Time Hours

Client Administrator

Jersey

A truly unique and fulfilling opportunity to play a key role in the growth of a local company which provides payroll software and is at the start of its amazing journey.Joining a supportive and knowledgeable team, this is an exciting opportunity for a proactive individual with strong organisational skills, where no two days will be the same in this varied role.Supporting the Relationship Manager, you will assist with a data migration project, identify business development opportunities and ensure a quality service is delivered at all times. Flexible working can be considered and previous payroll experience would be an advantage, but is not essential.Responsibilities will include:Acting as first point of contact for client queries, logging and responding to support tickets  Managing the system and ensuring all data is accurate and kept up to date Supporting the migration of data to the new cloud-based software and arranging client training Arranging demos, meeting new clients and supporting the on boarding process Assisting with social media and marketing posts Drafting and posting invoicesExperience and skills required:Strong organisational skills  Excellent communication and interpersonal skills Ability to work well within a team and autonomously Confident using systemsGood problem-solving skillsIf you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.ukWe are an equal opportunity employer and value diversity at all times.

Permanent Full Time Hours

Senior Strategy Manager

Jersey

​Join a fast-paced environment and work alongside a strong team of industry experts, leading the strategy of a rapidly growing online media and technology business.As Senior Strategy Manager, you will help to develop and grow the business strategy, supporting the CEO and leadership team to create a structured approach to identifying and assessing multiple different growth opportunities across the group.Responsibilities will include:Designing and leading the growth planning process across the group and shaping the roadmap of initiatives, investments and international market strategy Collaboratively working with the marketing, product and commercial teams to carry out market research to identify customer insights and potential growth opportunities  Applying appropriate strategy frameworks to help facilitate the prioritisation of opportunities, with an emphasis on managing a large portfolio of products and international opportunities Developing the go-to-market and new market entry strategy, including build, buy and partner decisions Working with the financial planning and analysis team to convert the strategy into a clear financial forecast Experience and skills required:Management consultancy/advisory background would be ideal however not essentialPrevious experience in developing and implementing group level commercial growth strategy and long-range planningExposure to having worked on international expansion and go-to market planning Good understanding of creating a market strategy for new regions and product verticals Strong organisational skills and the ability to create a well-communicated annual strategy with a planning process and cycle implemented across the group Highly motivated problem solver with excellent attention to detail If you’d like to find out more information about this opportunity, please call Claudia Sutton on 01534 626708 or email claudia@rowlands.co.ukWe are an equal opportunity employer and value diversity at all times.

Permanent Full Time Hours

Customer Service Representative | Shift Work

Jersey

​A unique opportunity for an energetic and proactive individual to join an established, dynamic and innovative company, committed to providing excellent service to their large customer base and believe in progressing employees’ careers, offering training and coaching to achieve this.As Customer Service Representative you will be responsible for delivering exceptional customer care to customers, using your problem solving and analytical skills. You will be expected to be up to date on current processes and procedures to effectively resolve customer queries and striving for customer retention, ensuring customer satisfaction to build strong ongoing relationships.Responsibilities will include:Resolving customer queries using problem solving and knowledge gained from trainingHandling all communication channels such as live chat, telephone and emailTaking advantage of outbound sales opportunities and promoting the company’s productsMeeting individual targets set by the department for quality and productivityProviding suggestions and customer feedback to the team in order to improve the processExperience and skills required:Excellent written and oral communication skillsAbility to multitask in a fast-paced environmentKnowledge of current Microsoft Office software and web based applicationsAn interest in and knowledge of professional sportsMust be willing to work on a shift rota basis, including early morningsFriendly and helpful demeanourIf you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.ukWe are an equal opportunity employer and value diversity at all times.