Customer Services and Sales jobs in Jersey

Permanent Full Time Hours

Operations Administrator

Jersey

​Provide operational support to a company committed to the training and development of their employees, in this busy and varied role.As Operations Administrator, you will provide front of house support, meeting and greeting guests. You will also be responsible for sorting incoming emails to a shared inbox and allocating them to the correct workflow.Ideally, you will have previous office experience, confident communication skills and a proactive approach to tasks.Experience and skills required:Previous office experience Excellent interpersonal and communication skills High level of accuracy and attention to detail Strong organisational skills If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.ukWe are an equal opportunity employer and value diversity at all times.

Permanent Full Time Hours

Customer Service Delivery Analyst

Jersey

​A fantastic opportunity to work within a dynamic environment and expand your communication and customer service skills, whilst providing first line support to all customers of this commercial business.Offering a wide range of interesting careers, this established telecommunication company is also dedicated to supporting the community, supporting a variety of local initiatives that bring local communities together.You will ensure a quality service is delivered to customers at all times, through the email and phone service and work on a rotational basis, where some Saturday shifts might be required. Full training will be provided.Responsibilities will include:Answering calls and email queries from customers in a timely and professional manner Taking end to end responsibility for the resolution of queriesLogging support requests and escalating with the relevant department, as required Undertaking outbound calls with customers with offers or introductory servicesKeeping up to date with the products and services offered by the business Experience and skills required:Previous customer service experienceConfident telephone manner Ability to work using own initiativeExcellent problem-solving skills Ability to communicate in a second language would be an advantage, but is not essential If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.ukWe are an equal opportunity employer and value diversity at all times.

Permanent Full Time Hours

Trainee Property Manager

Jersey

​Discover your potential with a dedicated and professional team within a well-regarded property management firm, where you will also be supported to study towards professional qualifications.Working within a team of Property Managers, you will assist with the management of all aspects of an assignment portfolio of residential lettings, ensuring an excellent service is delivered to clients.This is an interesting opportunity to start your career within a commercial environment. You may be required to work some additional hours, as part of an ‘emergency out of hours’ rota.Responsibilities will include:Assisting with the client-take on process, ensuring information is accurately uploaded on to the system Undertaking routing property inspections and following up on any repairs or maintenance identified Obtaining quotes for contractors and repairs Reviewing and authorising invoices for payment Assisting with queries from clients and tenants Experience and skills required:Hold a minimum of 5 GCSEs at C grade or above (or equivalent) Excellent problem-solving skills and the ability to work using own initiative  Previous office administration experience would be an advantage, but is not essential Strong communication and interpersonal skills Full clean driving licence If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.ukWe are an equal opportunity employer and value diversity at all times.

Permanent Full Time Hours

Account Operations Manager

Jersey

​Are you looking for a new challenge? A unique opportunity has arisen to join the expanding commercial function in a growing online and media company.In this role you will provide day to day operational and administrative support across the group. This is a fantastic opportunity to join the growing accounts team and support in day to day operational and administrative tasks across the group.If you have previous experience working in a customer support environment and thrive working in a fast-paced environment, this could be the opportunity for you!Responsibilities will include:Managing the partner database, along with preparing internal and external correspondence Updating website contentManaging promotions, seasonal campaigns and exclusive offers Performing competitor research and analysis Overseeing the invoice process Experience and skills required:Previous experience working in an online advertising and customer support environment Strong organisational and data entry skillsWorking knowledge of Wordpress (or similar)Proactive with strong analytical skills and problem solving skillsIf you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.ukWe are an equal opportunity employer and value diversity at all times.

Permanent Full Time Hours

Business Development and Regulatory Manager

Jersey

​Play a key role in the setup and growth of a new company, managing a cross-disciplinary team and actively contributing to the development of this company’s strategy.Using your previous operational experience, you will ensure the company meets its strict regulatory requirements whilst progressing towards more ambitious commercial targets.You will also act as a main contact for government stakeholders and regulatory authorities, whilst managing customer relationships and identifying new business development opportunities using market research.Responsibilities will include:Designing and implementing regulatory strategies to obtain product approvals and market access Overseeing the facility design and delivery work to ensure the company can successfully obtain the relevant certificationsSupervising the cultivation and production team to ensure the product is in line with regulatory requirements and client expectationsDeveloping client relationships and supply contracts Managing the lifecycle of regulatory activities, including licence renewal, maintenance of certifications, product registrations and developing operational/transport logistics in multiple jurisdictions Experience and skills required:Minimum 3 years’ operational or management experienceAt least 10 years’ professional experience, ideally within management functions Good technical knowledge of Jersey and international laws relating to the manufacturing and supply of pharmaceuticalsAbility to confidently lead, direct, motivate and develop project teams Previous experience of successful regulatory approvals relating to production licences, facility inspections and related operational permits If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.ukWe are an equal opportunity employer and value diversity at all times.

Permanent Full Time Hours

Temporary Customer Service Support

Jersey

​Due to new business, a global banking organisation is currently seeking an enthusiastic individual to temporarily provide support to their team for approximately 7 months, although this may be extended.You will work as the first point of contact for customers in Jersey, Guernsey, Isle of Man, Gibraltar, London and Luxembourg, providing assistance with payment related queries.This is a fantastic opportunity to gain experience working in a busy and diverse banking environment.Responsibilities will include:Proactively assisting with all customer queries, liaising with internal staff when requiredActing as a point of escalation for customersRecognising trends in order to reduce unnecessary queries or delays for customers Ensuring compliance with all regulatory and operational procedures Experience and skills required:Excellent written and verbal communication skills Previous experience engaging with customers over the phone and by emailTeam playerKnowledge of SWIFT payments and reporting would be an advantage but is not essential If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.ukWe are an equal opportunity employer and value diversity at all times.