Back to Job Search

Posted 26 days ago

Reach your potential within one of the largest IT services companies in the Channel Islands, providing first line customer support.

A great trainee opportunity, where you will have the chance to work with a client base spanning every industry sector, alongside industry experts, in a company which has developed the knowledge and expertise to meet the ever-evolving IT needs of local businesses.

Dealing with clients, engineers and internal staff, you will respond and log customer queries, ensuring value is provided to customers at all times.

Responsibilities will include:

  • Responding to telephone and email queries from external customers, Service Engineers and various departments of the business  

  • Supporting Engineers with any outstanding logged calls and incidents

  • Logging, tracking and directing IT incidents to the appropriate teams 

  • Following up with customers to record feedback and see problems through to resolution 

  • Ordering and chasing required products and parts 

Experience and skills required:

  • Previous customer-service experience 

  • Minimum 2 years’ IT experience, scheduling/logging service calls, ideally within a fast paced, busy environment

  • Ability to manage multiple deadlines 

  • Organised and methodical approach to tasks

  • Ability to quickly learn new systems 

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.