Reach your potential within one of the largest IT services companies in the Channel Islands, providing first line customer support.
This is a great trainee opportunity, where you will have the chance to work with a client base spanning every industry sector, alongside industry experts, in a company which has developed the knowledge, skills and expertise to meet the ever-evolving IT needs of local businesses.
Dealing with clients, engineers and internal staff, you will respond and log customer queries, ensuring value is provided to customers at all times in this role. Hours will be Monday to Friday and not based on a rota system.
Responsibilities will include:
Responding to telephone and email queries from external customers, service engineers and various departments of the business
Supporting engineers with any outstanding logged calls and incidents
Logging, tracking and directing IT incidents to the appropriate teams
Following up with customers to record feedback and see problems through to resolution
Ordering and chasing required products and parts
Experience and skills required:
Previous customer service experience
Minimum 2 years’ IT experience, scheduling/logging service calls, ideally within a fast paced, busy environment
Organised and methodical approach to tasks
Ability to manage multiple deadlines
Ability to quickly learn new systems
We are an equal opportunity employer and value diversity at all times.