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Posted about 1 month ago

  • Sector: IT
  • Job Ref: 40615

Gain experience within an international provider of financial services, providing technical support and guidance to end users.

As an IT Support Engineer, you will act as a point of contact for queries and respond to logged tickets by users, following best practice to ensure incidents are effectively resolved.

Ideally you will be available to start immediately, have previous IT support experience and be a team player.

Responsibilities will include:

  • Monitoring and responding to logged tickets, ensuring any issues are resolved 

  • Acting as a point of contact for technical support and guidance to end users 

  • Preparing security and compliance reports 

  • Accurately maintaining inventory and system access logs 

  • Planning, designing, testing, and deploying system and hardware upgrades 

Experience and skills required:

  • Previous experience in a similar IT support role 

  • Confident using Windows 10 and Windows Servers and experience on user management on Microsoft Office365 

  • Experience with ITIL processes and certified 

  • Previous experience on Citrix, VPN and other infrastructure services 

  • Ability to manage and prioritise multiple tasks 

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.