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Posted 3 months ago

A commercial organisation at the heart of the community, which is focused on fostering a cross team collaborative environment in order to create a great place to work, is currently seeking enthusiastic individuals with strong communication skills to temporarily join their team.

As a Customer Services Agent you will be the first point of contact for all customer enquiries by telephone, online, written and face to face. You will also ensure that all logged contact is dealt with in a professional and efficient manner and provide administration support in all areas of the department.

Responsibilities will include:

  • Processing incoming mail and dealing with customer queries via face to face, telephone, email or social media

  • Ensuring customer details are kept up to date

  • Processing payments received from customers

  • Accurately entering data to ensure customers are billed correctly

  • Assisting with projects as required 

Experience and skills required:

  • Confident communication skills

  • Ability to work well within a team

  • Outgoing and positive attitude

  • Ability to plan and prioritise

  • Minimum GCSE grade C in English and Maths  

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.