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Posted 3 months ago

Due to new business, a global banking organisation is currently seeking an enthusiastic individual to temporarily provide support to their team for approximately 7 months, although this may be extended.

You will work as the first point of contact for customers in Jersey, Guernsey, Isle of Man, Gibraltar, London and Luxembourg, providing assistance with payment related queries.

This is a fantastic opportunity to gain experience working in a busy and diverse banking environment.

Responsibilities will include:

  • Proactively assisting with all customer queries, liaising with internal staff when required

  • Acting as a point of escalation for customers

  • Recognising trends in order to reduce unnecessary queries or delays for customers 

  • Ensuring compliance with all regulatory and operational procedures 

Experience and skills required:

  • Excellent written and verbal communication skills 

  • Previous experience engaging with customers over the phone and by email

  • Team player

  • Knowledge of SWIFT payments and reporting would be an advantage but is not essential 

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.