An ambitious, agile and collaborative fiduciary business which thrives on driving change, is currently seeking a Service Desk Analyst to join their group support function on a 6 month contract.
Within this role you will support the operational activities of the IT support team, as well as supporting and administering IT solutions that enhance mission-critical business operations. The Service Desk Analyst will work closely with the rest of the IT and technical teams as well as providing support for the users and owners of the organisation.
Responsibilities will include:
Administering and supporting operational and IT systems, including user support and liaising with suppliers and service providers
Assisting with asset management for IT hardware, software and equipment, as required
Implementing and working to all relevant IT policies and procedures, including those for training, support, disaster recovery, purchasing and service provision
Keeping up to date with the latest technologies
Maintaining flexible working hours
Experience and skills required:
Previous experience in a first-line IT systems and user support role or customer service experience
Exposure to Citrix, Office365, ticketing platforms and document management systems
Ability to conduct research in to IT issues and products
Knowledge or experience of troubleshooting hardware
Ability to apply IT systems and methodologies in solving business problems
We are an equal opportunity employer and value diversity at all times.