Contribute to the success of a forward thinking and innovative international wealth management organisation, assisting with IT system queries and ensuring an efficient service is delivered.
Working collaboratively with colleagues and other technical support teams, you will act as the first point of contact for access to various systems for end users, taking queries via telephone, email or written correspondence. You will also provide IT security assistance, overseeing the technology environment to ensure defences are up to date.
This is a great opportunity to join a company committed to ensuring their employees thrive and local communities prosper.
Responsibilities will include:
Supporting end users by processing submitted access requests
Following documented procedures to ensure the timely execution and closure of access requests
Investigating urgent issues and escalating requests accordingly
Attending meetings regarding changes in processes, ensuring these are updated and documented accurately
Identifying and implementing potential opportunities to streamline processes
Experience and skills required:
Previous experience working in an IT support to Service desk support role would be an advantage
Hold certifications in information security and completed the ITIL v3: foundations, operational support and analysis module
Excellent communication skills
Good problem solving skills and ability to work using own initiative
Strong technical writing aptitude
We are an equal opportunity employer and value diversity at all times.