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Posted about 1 month ago

  • Sector: IT
  • Job Ref: 40438

Contribute to the success of a forward thinking and innovative international wealth management organisation, assisting with IT system queries and ensuring an efficient service is delivered.

Working collaboratively with colleagues and other technical support teams, you will act as the first point of contact for access to various systems for end users, taking queries via telephone, email or written correspondence. You will also provide IT security assistance, overseeing the technology environment to ensure defences are up to date.

This is a great opportunity to join a company committed to ensuring their employees thrive and local communities prosper.

Responsibilities will include:

  • Supporting end users by processing submitted access requests 

  • Following documented procedures to ensure the timely execution and closure of access requests 

  • Investigating urgent issues and escalating requests accordingly 

  • Attending meetings regarding changes in processes, ensuring these are updated and documented accurately

  • Identifying and implementing potential opportunities to streamline processes 

Experience and skills required:

  • Previous experience working in an IT support to Service desk support role would be an advantage 

  • Hold certifications in information security and completed the ITIL v3: foundations, operational support and analysis module

  • Excellent communication skills

  • Good problem solving skills and ability to work using own initiative 

  • Strong technical writing aptitude  

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.