Progress your career in an award-winning bank with a strong global presence, which places a huge value on the talent of their employees in driving their continued success and supporting their growth strategy.
Providing both onsite and technical support to a rapidly growing customer base, you will use your technical expertise to deliver solutions to both technical and non-technical end users, on a wide range of technologies, providing updates on the progress of logged tickets.
This is a great opportunity to join a company which will encourage you to reach your full potential, achieve ambitious goals and also celebrate success.
Responsibilities will include:
Logging, tracking and escalating incidents and requests on behalf of users and keeping them updated with the progress of their tickets
Researching and analysing significant IT issues
Troubleshooting, diagnosing and resolving technical customer issues and equipment
Keeping up to date with new and emerging technology trends
Updating process documentation and providing staff training
Assisting with projects to identify potential ways to improve current processes
Experience and skills required:
Hold a relevant IT professional qualification
Previous experience with systems such as Azure Cloud, Active Directory, Windows, Office 365 and Citrix
Minimum 5 years’ experience in an IT support environment
Excellent problem solving skills
Good time management and prioritisation skills
We are an equal opportunity employer and value diversity at all times.