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Posted 11 months ago

  • Sector: IT
  • Job Ref: 40182

Progress your career in an award-winning bank with a strong global presence, which places a huge value on the talent of their employees in driving their continued success and supporting their growth strategy.

Providing both onsite and technical support to a rapidly growing customer base, you will use your technical expertise to deliver solutions to both technical and non-technical end users, on a wide range of technologies, providing updates on the progress of logged tickets.

This is a great opportunity to join a company which will encourage you to reach your full potential, achieve ambitious goals and also celebrate success.

Responsibilities will include:

  • Logging, tracking and escalating incidents and requests on behalf of users and keeping them updated with the progress of their tickets

  • Researching and analysing significant IT issues

  • Troubleshooting, diagnosing and resolving technical customer issues and equipment 

  • Keeping up to date with new and emerging technology trends 

  • Updating process documentation and providing staff training 

  • Assisting with projects to identify potential ways to improve current processes

Experience and skills required:

  • Hold a relevant IT professional qualification 

  • Previous experience with systems such as Azure Cloud, Active Directory, Windows, Office 365 and Citrix 

  • Minimum 5 years’ experience in an IT support environment

  • Excellent problem solving skills 

  • Good time management and prioritisation skills 

 If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email

We are an equal opportunity employer and value diversity at all times.