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Posted about 2 months ago

  • Sector: IT
  • Job Ref: 40182

Progress your career in an award-winning bank with a strong global presence, which places a huge value on the talent of their employees in driving their continued success and supporting their growth strategy.

Providing both onsite and technical support to a rapidly growing customer base, you will use your technical expertise to deliver solutions to both technical and non-technical end users, on a wide range of technologies, providing updates on the progress of logged tickets.

This is a great opportunity to join a company which will encourage you to reach your full potential, achieve ambitious goals and also celebrate success.

Responsibilities will include:

  • Logging, tracking and escalating incidents and requests on behalf of users and keeping them updated with the progress of their tickets

  • Researching and analysing significant IT issues

  • Troubleshooting, diagnosing and resolving technical customer issues and equipment 

  • Keeping up to date with new and emerging technology trends 

  • Updating process documentation and providing staff training 

  • Assisting with projects to identify potential ways to improve current processes

Experience and skills required:

  • Hold a relevant IT professional qualification 

  • Previous experience with systems such as Azure Cloud, Active Directory, Windows, Office 365 and Citrix 

  • Minimum 5 years’ experience in an IT support environment

  • Excellent problem solving skills 

  • Good time management and prioritisation skills 

 If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.