Achieve your highest potential and be part of an award-winning service in a banking and investment firm with a strong global presence, where they place huge value on the talent of their employees in driving their continued success and supporting their growth strategy.
This is an ideal opportunity for a talented and resourceful individual who is aspiring to progress to a senior management role in the future, to work within an international workforce and help fulfill business objectives to maintain their market-leading position.
You will assist in building and maintaining relationships with an assigned set of clients, by proving personalised client query and product solution support, while ensuring that service levels are maintained, and risk management controls are complied with.
Responsibilities will include:
Acting as the first point of contact for incoming correspondence and interaction with clients to ensure their queries and communications are dealt with professionally and are forwarded to the relevant internal parties
Developing an in depth understanding of the clients needs, addressing clients queries and requests timely, following issues through to resolution
Fostering a creative, collaborative and client-focused relationship with all internal stakeholders to deliver solutions that effective, pragmatic, and risk appropriate
Providing on the job guidance to transactional relationship managers to resolve any escalated issues and support achievement of daily targets as per defined quality standards
Experience and skills required:
Over 5 years’ experience in a client facing role within private banking/private wealth/investment banking or commercial banking
Good understanding of operational and administrative processes as well as risk and compliance standards in a banking environment
Hold a relevant professional qualification
Ability to analyse customer needs by engaging with them, analysing their personal financial objectives as well as their current financial position
We are an equal opportunity employer and value diversity at all times.