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Posted 12 days ago

  • Sector: IT
  • Job Ref: 40768

Are you considering taking the next step in your IT career? A progressive and well-regarded organisation is currently looking for an IT professional to join their team.

This is an exciting career opportunity to work in a fast-moving environment, managing the service desk team and ensuring a high quality service is delivered in relation to logged IT issues and incidents.

If you have previous service desk experience and an analytical approach to problem solving, we would like to hear from you.

Responsibilities will include:

  • Managing the service desk team, providing leadership and coaching 

  • Ensuring a high level of technical support is provided to the business 

  • Identifying potential opportunities to improve the efficiency of the service desk function 

  • Taking ownership of logged incidents, tracking the progress of calls and following up to ensure problems are resolved 

  • Monitoring and recording hardware availability and software usage, to ensure licences are managed

Experience and skills required:

  • Minimum 3 years’ experience within an IT environment, preferably in a service desk function 

  • Either hold or willing to study towards a professional qualification, such as ITIL Foundation level certificate

  • Knowledge of Office 365 and user/licence management 

  • Excellent customer service skills 

  • A systematic, disciplined and analytical approach to problem solving 

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.