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Posted 11 days ago

Are you considering a career within IT? This is an exciting opportunity to join a global business, providing 1st and 2nd line IT support to staff.

In this busy and varied role, you will work with all levels of staff including Managers and Directors, offering technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools or products.

This is an excellent opportunity to join a company committed to the training and development of their employees.

Responsibilities will include:

  • Logging, prioritising and categorising IT support tickets submitted on the system 

  • Actively liaising with staff to assist with the resolution of any issues, providing updates on the status of their tickets

  • Escalating any unresolved queries to the next level or 3rd party support  

  • Maintaining and updating IT support documentation

  • Keeping an up to date knowledge of help desk procedures, IT products and services 

Experience and skills required:

  • Confident client-facing and communication skills 

  • Desire to deliver an excellent customer service 

  • Basic to intermediate IT skills and willingness to learn and develop

  • Excellent time management skills  

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.