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Posted 11 days ago

An award-winning banking and investment firm is seeking an experienced IT professional to oversee the quality of services across business lines and provide strategic input in to IT strategy decisions.

This is a great opportunity to join a company which offers a progressive working environment where people and values drive their continued success and support their growth strategy.

Responsibilities will include:

  • Defining and driving service expectations, identifying client needs to ensure a consistent client experience across markets 

  • Partnering with and providing direction to the group, managing incidents occurring from third party services and reviewing vendor agreements 

  • Reviewing solutions and processes to ensure they are fit for purpose, assessing application health and reviewing key incidents 

  • Maintaining related technology vendor section criteria, ensuring alignment with the group technology plan 

  • Providing information on toolbox implementation and performing service analysis trends to identify which toolboxes are performing most efficiently

  • Performing cost and performance analysis on services and tracking business value and usage to verify whether solutions are fit for purpose

Experience and skills required:

  • Hold a degree in Information Studies or Information Technology 

  • Hold a relevant professional IT qualification or professional memberships 

  • Proven application of service management processes and frameworks 

  • Previous experience in leading service management processes for large and diverse portfolios 

  • Knowledge of Cloud services and proven knowledge and application of ITSM practices 

If you’d like to find out more information about this opportunity, please call Sue Pallot on 01534 626711 or email

We are an equal opportunity employer and value diversity at all times.