Back to Job Search

Posted about 1 month ago

Accelerate your IT career within an award-winning banking and investment firm with a strong global presence, which places huge value on the talent of their employees, in driving their continued success and supporting their growth strategy.

Using your previous IT helpdesk and technical support experience, you will provide first and second line technical support to internal staff. You will log incident tickets and support the analysis, diagnosis and resolution of IT related problems.

There has never been a more exciting time to join this organisation and be part of an international workforce with an impressive business model based on trust and integrity.

Responsibilities will include:

  • Acting as first point of contact for employees on technology queries and issues relating to password changes, hardware and application faults 

  • Accurately logging incidents, including diagnostic information, resolution details and follow up information

  • Escalating any unresolved queries to the second line support team

  • Ensuring incident logs are accurately maintained, to allow analysis of recurring incidents 

  • Installing and configuring computer hardware, software and system updates 

Experience and skills required:

  • Previous IT helpdesk and technical support experience 

  • Excellent communication skills 

  • Ideally hold a relevant professional IT qualification or membership 

  • Ability to manage and prioritise multiple tasks 

  • Strong problem-solving skills 

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.