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Posted 18 days ago

  • Sector: IT
  • Job Ref: 40719

Collaboratively work with colleagues to provide an efficient IT support service support across multiple jurisdictions, ensuring an excellent customer service is delivered at all times.

Offering more than just a competitive salary, you will also benefit from an open culture, where everyone has a voice and is valued and recognised for their dedication and commitment.

Responsibilities will include:

  • Providing hardware and software support remotely and in-person, escalating incidents as necessary  

  • Devising creative solutions for technical issues experience by staff on the move 

  • Managing support calls received by telephone, email, instant chat or video call 

  • Identifying any trends in reported incidents and highlighting any on-going faults to the manager

Experience and skills required:

  • Ideally hold a minimum of 2 years’ experience in a similar role

  • Excellent customer service skills 

  • Experience using Microsoft Office and Windows 10 based operating systems 

  • Confident using video conference systems such as Teams, Skype, Zoom and WebEx 

  • Proactive approach to tasks 

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email

We are an equal opportunity employer and value diversity at all times.