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Posted 16 days ago

  • Sector: IT
  • Job Ref: 40563

Advance your IT career and join a fast-paced environment, supporting the delivery of a proactive and reactive service, resolving IT issues.

Reporting to the Service Desk Manager, you will track the resolution of logged IT issues, review equipment used and act as a point for contact for queries.

This is an exciting opportunity to join a company committed to attracting talent and encouraging personal and professional development.

Responsibilities will include:

  • Providing technical support onsite and remotely to staff 

  • Monitoring and recording software and hardware usage 

  • Working collaboratively with service providers to diagnose and resolve logged problems 

  • Tracking the progress of assigned calls and following up to ensure customer satisfaction 

  • Undertaking research on emerging IT technology solutions/trends 

Experience and skills required:

  • Minimum 2 years’ service desk experience 

  • Either hold or willing to study towards ITIL Foundation level certificate 

  • Knowledge of IT hardware, such as desktop computers, laptops, printer and mobile equipment 

  • Excellent time management and communication skills 

  • Good customer service skills 

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.