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Posted 16 days ago

  • Sector: IT
  • Job Ref: 40563

Advance your IT career and join a fast-paced environment, supporting the delivery of a proactive and reactive service, resolving IT issues.

Reporting to the Service Desk Manager, you will track the resolution of logged IT issues, review equipment used and act as a point for contact for queries.

This is an exciting opportunity to join a company committed to attracting talent and encouraging personal and professional development.

Responsibilities will include:

  • Providing technical support onsite and remotely to staff 

  • Monitoring and recording software and hardware usage 

  • Working collaboratively with service providers to diagnose and resolve logged problems 

  • Tracking the progress of assigned calls and following up to ensure customer satisfaction 

  • Undertaking research on emerging IT technology solutions/trends 

Experience and skills required:

  • Minimum 2 years’ service desk experience 

  • Either hold or willing to study towards ITIL Foundation level certificate 

  • Knowledge of IT hardware, such as desktop computers, laptops, printer and mobile equipment 

  • Excellent time management and communication skills 

  • Good customer service skills 

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email

We are an equal opportunity employer and value diversity at all times.