Advance your IT career and join a fast-paced environment, supporting the delivery of a proactive and reactive service, resolving IT issues.
Reporting to the Service Desk Manager, you will track the resolution of logged IT issues, review equipment used and act as a point for contact for queries.
This is an exciting opportunity to join a company committed to attracting talent and encouraging personal and professional development.
Responsibilities will include:
Providing technical support onsite and remotely to staff
Monitoring and recording software and hardware usage
Working collaboratively with service providers to diagnose and resolve logged problems
Tracking the progress of assigned calls and following up to ensure customer satisfaction
Undertaking research on emerging IT technology solutions/trends
Experience and skills required:
Minimum 2 years’ service desk experience
Either hold or willing to study towards ITIL Foundation level certificate
Knowledge of IT hardware, such as desktop computers, laptops, printer and mobile equipment
Excellent time management and communication skills
Good customer service skills
If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk
We are an equal opportunity employer and value diversity at all times.