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Posted 13 days ago

An ambitious and friendly global information services team in a leading organisation is looking for an enthusiastic Service Desk Analyst to join their team and work in an environment where you will find a genuine sense of belonging, and a strong commitment to helping you to excel and reach your full potential.

In this role you will act as first point of contact for technical support for teams across the business globally and have the opportunity to develop a range of IT experience, operating on a weekly shift rotation basis between various IT areas, covering core hours of 8am to 6pm.

If you are ready for a new challenge, have a passion for IT and are looking to grow your career in the different areas of IT, we would like to hear from you.

Responsibilities will include:

  • Providing first point of contact for technical support on all IT related service requests and incidents via telephone and email 

  • Administering user account creation, amendments and deletion for a range of IT systems 

  • Providing first line IT support and assisting with second line support where possible, working collaboratively with senior team members to resolve issues 

  • Utilising the ticket logging system to provide up to date and detailed information to allow for regular reporting and trend analysis of incidents 

  • Creating and maintaining user support documentation for all supported technologies

  • Occasionally travelling to other offices to deliver support 

Experience and skills required:

  • Minimum 1 years’ experience in a professional services environment  

  • An understanding of the main Microsoft applications and Windows 10 

  • Highly motivated and the ability to work independently

  • Ability to work in a continuously evolving and fast-paced environment

  • Basic understanding of Active Directory, Windows Server, Citrix and Cisco Call Manager, would be an advantage but is not essential 

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.