An ambitious and friendly global information services team in a leading organisation is looking for an enthusiastic Service Desk Analyst to join their team and work in an environment where you will find a genuine sense of belonging, and a strong commitment to helping you to excel and reach your full potential.
In this role you will act as first point of contact for technical support for teams across the business globally and have the opportunity to develop a range of IT experience, operating on a weekly shift rotation basis between various IT areas, covering core hours of 8am to 6pm.
If you are ready for a new challenge, have a passion for IT and are looking to grow your career in the different areas of IT, we would like to hear from you.
Responsibilities will include:
Providing first point of contact for technical support on all IT related service requests and incidents via telephone and email
Administering user account creation, amendments and deletion for a range of IT systems
Providing first line IT support and assisting with second line support where possible, working collaboratively with senior team members to resolve issues
Utilising the ticket logging system to provide up to date and detailed information to allow for regular reporting and trend analysis of incidents
Creating and maintaining user support documentation for all supported technologies
Occasionally travelling to other offices to deliver support
Experience and skills required:
Minimum 1 years’ experience in a professional services environment
An understanding of the main Microsoft applications and Windows 10
Highly motivated and the ability to work independently
Ability to work in a continuously evolving and fast-paced environment
Basic understanding of Active Directory, Windows Server, Citrix and Cisco Call Manager, would be an advantage but is not essential
We are an equal opportunity employer and value diversity at all times.