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Posted 2 months ago

Are you considering a career in IT? We have a fantastic opportunity to kick start your career with an independent and forward-thinking business which is strongly committed to retaining and developing their employees.

Under the direction of the Technology Services Delivery Manager, you will act as the first point of contact for employees seeking technical assistance and perform remote troubleshooting to determine the best solution, based on the issue and details provided by the customer.

Responsibilities will include:

  • Logging support tickets and providing basic solutions, escalating where necessary

  • Reviewing and updating helpdesk-related support documentation

  • Monitoring support calls and identify ‘hot spots’ in relation to IT systems and infrastructure, reporting these as required 

  • Setting up new user accounts and managing user administration for systems 

  • Supporting the delivery of IT related training for new and current staff 

Experience and skills required:

  • Good academic background 

  • Willingness to study towards a professional IT qualification 

  • Excellent written and verbal communication skills

  • Strong time management skills and the ability to prioritise workloads 

  • Proactive and enthusiastic approach to tasks 

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email

We are an equal opportunity employer and value diversity at all times.