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Posted about 1 month ago

  • Sector: HR, IT
  • Job Ref: 40930

Are you looking for a new opportunity to further your IT career? This is an exciting opportunity for an individual considering a career in IT or is looking for a new role which will enable the development of transferable skills.

In this dual role, you will act as the main contact for all user queries and issues and also provide training to all staff and new starters on IT system and applications. Ideally you will have a keen eye for detail and the ability to confidently communicate with all levels of staff about technical matters.

Previous experience in IT or training will be advantageous but is not necessary for this role

Responsibilities will include:

  • Acting as a key contact for IT helpdesk calls and helping to resolve issues 

  • Providing general workstation and end-user support, including managing relationships with third party vendors

  • Accurately updating and maintaining IT registers and logs 

  • Preparing and delivering training to new starters on the IT systems and applications used 

  • Creating and updating IT training support materials  

Experience and skills required:

  • Good working knowledge of Microsoft suite, systems and relevant software packages 

  • Previous IT or training experience would be an advantage, but is not essential 

  • Strong communication and interpersonal skills

  • Ability to work well within a team and independently, using own initiative 

  • Excellent time management skills 

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.