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Posted 3 months ago

A unique opportunity for a detail oriented and proactive individual who enjoys taking on challenges to join an established, dynamic and innovative company.

Being part of this organisation that is committed to providing excellent service to their large customer base and believes in progressing employees’ careers, you will be offered training and coaching to achieve your career goals.

Working alongside and reporting to the Security Manager, you will review new and existing customer accounts and handle automated fraud alerts and compliance related issues.

Being part of an inclusive and friendly environment, you can expect your input to be valued whilst having the opportunity to build on your skill set and enjoy a competitive benefits package. This role will require shift work covering weekends and holidays when required.

Responsibilities will include:

  • Reviewing ‘Know Your Customer’ (KYC) documents for existing customers 

  • Responding to live chats, emails and phone calls from customers 

  • Reviewing new accounts for proper and appropriate identity verification and customer due diligence (CDD) and assessing risk liability

  • Handling automated fraud alerts and compliance related issues 

  • Investigating and analysing suspicious or high risk transactions 

Experience and skills required:

  • Basic knowledge of related regulatory requirements, including anti-money laundering, counter financing terrorism and KYC

  • Ability to work in a fast-paced environment and in a team atmosphere 

  • Reliable, responsible and willing to take on challenges 

  • Creative and alternative thinking to solve any issues 

  • Excellent written and verbal communication skills and a knowledge of French would an advantage, but is not essential 

 If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.