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Posted 21 days ago

Discover where your talents and passions could take you within this global banking organisation which promotes a diverse, supportive and challenging working environment where you can thrive and achieve a great work-life balance.

As a Customer Service Leader, you will be responsible for driving team performance, budgeting and financial management of targets and continually look for ways to improve customer experience.

If you have good team leadership experience, this is a great opportunity to take on a role with responsibility, communicating to internal and external stakeholders and working collaboratively within the business.

Responsibilities will include:

  • Identifying ways to streamline processes and leading automation initiatives  

  • Approving and maintaining up to date process documents 

  • Identifying customer needs, reviewing performance targets and helping the team to identify trends and address areas of improvement 

  • Preparing management information reports to assist with decision making

  • Delivering improvements in productivity and service performance by coaching and developing the team 

Experience and skills required:

  • Excellent people management skills with the ability to engage and motivate teams 

  • Previous experience working in a financial services environment

  • Strong analytical skills 

  • Ability to work well within a team  

  • Previous onboarding experience and knowledge of Know Your Customer and anti-money laundering would be an advantage but is not essential  

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.