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Posted 7 months ago

Work in a fast-paced and challenging commercial environment, in this customer-facing role, assisting with queries by telephone, email or face to face.

As a member of the customer service team, you will primarily provide assistance with setting up and processing payments and advise on new products and changes to services.

Joining this forward-thinking organisation, you will be part of a truly diverse workforce that endeavours to support employees to maintain an acceptable work-life balance, whilst providing comprehensive benefits.

Responsibilities will include:

  • Answering customer queries via telephone, emails, letters or the website

  • Processing payments

  • Accurately logging customer calls 

  • Escalating calls, if required, and tracking the resolution of queries

  • Advising customers on any changes in pricing, if required 

Experience and skills required:

  • Previous customer services experience, ideally within a target driven environment  

  • Confident communication and decision-making skills 

  • Educated to at least A level standard (or equivalent)  

  • Commitment to delivering a quality customer service 

  • Team player 

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email

We are an equal opportunity employer and value diversity at all times.