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Posted 4 months ago

Be part of a rapidly growing fast-paced team, where you will have the opportunity to regularly interact with clients and colleagues on a daily basis, ensuring no two days are ever the same.

As an Administrator, you will be responsible for the efficient and timely processing of all communications in relation to participants of employee benefit schemes, international pension plans, deferred compensation schemes and family benefit trusts.

If you’re seeking a new challenge within a customer focused environment and have confident communication skills, this could be the opportunity for you!

Responsibilities will include:

  • Answering/investigating queries from participants via telephone, online and email 

  • Referring live FX deals 

  • Maintaining member details on core systems via requests 

  • Logging and monitoring call details on the task allocation system 

  • Dealing with member complaints in a timely manner

  • Targeting exiting participants and offering alternative products

Experience and skills required:

  • Previous call centre experience

  • Excellent telephone skills, including previous experience dealing with difficult calls

  • Educated to A level standard (or equivalent) 

  • High level of accuracy and attention to detail 

  • Previous administration experience (ideally within employee benefits) would be an advantage

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.