Helpesk jobs

Permanent Full Time Hours

IT Service Desk Analyst

Jersey

​Achieve your potential and work within a thriving and collaborative environment in an organisation which prides themselves on being committed to helping employees excel, whilst recognising the value of diversity.Joining the expanding global information services, you will act as first point of contact for technical support queries related to IT systems and associated infrastructure and security.If you have previous service desk experience and are looking for a new challenge, this would be a great opportunity for you!Responsibilities will include:Providing technical support via telephone and email and either locally in the office or remotely ​​Collaboratively working to resolve issues whilst developing personal knowledge and skillsAssisting with software maintenance, deployment and security​Creating new user accounts and amending access​Accurately updating the ticket logging system, to allow for regular report and analysis of on-going trends​Experience and skills required:Minimum 2 years’ ​experience in professional services environment, preferably in a technical support roleExcellent attention to detail and accuracy​Highly motivated and ability to work independently​​Good understanding of the main Microsoft applications and Windows 10Ability to manage and prioritise multiple tasks ​If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.ukWe are an equal opportunity employer and value diversity at all times.

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Permanent Full Time Hours

IT Administrator

Jersey

​Join a forward thinking and successful funds services organisation where you will be continually supported with the necessary tools and training needed for you to reach your career ambitions.Working within the information technology team, you will provide user support, ensuring requests and logged incidents regarding the organisation’s business systems are resolved in a complete and timely manner.​This is a key role working within the organisation’s head office. This would be a great career opportunity for a proactive individual with previous experience within a technical role, the ability to learn new systems quickly and the desire to find a role which will enable them to add value to a dynamic and successful organisation.Responsibilities will include:Providing 1st line support for user requests and incidents, escalating where requiredManaging user administration on business systems and directoriesAssisting with infrastructure related matters, such as desktop and device management​Providing 2nd line business system support​ and assisting with queries​Experience and skills required:Excellent written and verbal communication skills​Confident Microsoft Office user​Strong time management skills and ability to prioritise workload​Previous experience in a technical environment ​If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.ukWe are an equal opportunity employer and value diversity at all times.

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Permanent Full Time Hours

Junior IT Service Desk Analyst

Jersey

​Are you looking for a role where you can develop your interest in technology? We have an excellent opportunity to join the IT team in a well-regarded fiduciary services organisation.Within this role, you will contribute to the smooth running of the IT Service Desk Support team by providing IT service support across all jurisdictions, adhering to IT procedures and standards.Ideally, you will have confident communication skills to provide a quality customer service. In return, you will be supported to study towards professional qualifications and develop your experience with Microsoft Office and Windows 10 based operating systems.Responsibilities will include:Being first point of contact for all support or service calls​Providing support and set up for presentations, video conferencing and telephone conferencing, both on and off site​Identifying any trends in ongoing faults​Working collaboratively with the wider support team to manage outstanding callsExperience and skills required:Proactive approach to tasks and a keen interest in technology​Experience in Microsoft office and Windows 10 based operating systems​Previous experience using video conferencing systems such as Teams, Zoom and Skype​Strong communication and interpersonal skills​If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.ukWe are an equal opportunity employer and value diversity at all times.

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Permanent Full Time Hours

IT Administrator

Jersey

​Reach your potential and enjoy a progressive IT career, providing first and second line IT support within a leading, multi-jurisdictional financial services provider.As part of a small and dedicated team, you will ensure a high level of customer service is provided across a diverse range of applications and technologies.Committed to training and developing their employees, you will be encouraged and supported to reach your full potential. This role will form part of an ‘on call’ rota.Responsibilities will include:Ensuring all requests for support are logged and dealt with, escalating when necessary​Undertaking patch testing for the server, manually patching parts of the server estate and reviewing patch cycles​​Providing support for all office and desktop hardware, including telephonesSetting up new user accounts and managing the user administration for systems​Providing welcome training for new employees and supporting the organisation of training for staffExperience and skills required:Good academic background​Willing to study towards an IT qualification​A good understanding of Microsoft Windows and Microsoft Office​High level of accuracy and attention to detail​Ability to manage and prioritise multiple tasks​If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.ukWe are an equal opportunity employer and value diversity at all times.

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Permanent Full Time Hours

Senior IT Systems Administrator

Jersey

​Contribute to the success of a dynamic and entrepreneurial fast-growing technology business and take ownership of the business IT processes for both onsite and remote users.Within this role, you will act as the dedicated point of contact for systems queries and also the technical escalation point for IT projects across the businessThis is an exciting career opportunity for an experienced Systems Administrator looking to take the next step in their career within a supportive and innovative company.Responsibilities will include:Providing assistance with IT projects​Assisting with all user set ups, including remote users​ and setting up meeting roomsSupporting security awareness and technical trainingManaging software and contract renewalsOrdering new equipment and assisting with set up​Experience and skills required:Minimum 3-5 years’ experience in a 2nd line support role​Previous Microsoft365 and Intune mobile device management platform experience​Strong customer support and communication skills​Good attention to detail and documentation skills​Confident working autonomously/independently using own initiative ​If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.ukWe are an equal opportunity employer and value diversity at all times.

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Permanent Full Time Hours

IT Application Support Specialist

Jersey

​Using your technical expertise, you will act as a subject matter expert for staff with technical questions regarding SAP software issues and provide project support.Within this role you will also act as a bridge between organisational stakeholders and the support teams, whilst identifying opportunities to increase software and system efficiency.This is a great opportunity to join a company that will encourage you to reach your full potential, achieve ambitious goals and also celebrate success. This role can be based in Jersey or Isle of Man.Responsibilities will include:Writing requirements for small enhancements to SAP Providing 2nd level triage application support to the business regarding escalated incidentsMonitoring and managing risks related to system maintenance activities, application development and implementation  Planning and organising implementations and identifying opportunities to improve efficiency  Providing project support where SAP is impacted  Experience and skills required:Minimum 5 years’ application development and support experience Good technical SAP application knowledge and experienceExcellent attention to detail and analytical skillsStrong communication skillsAbility to solve problems logically and methodically  If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.ukWe are an equal opportunity employer and value diversity at all times.

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