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    • IT
    • Jersey
    • Full Time
    • Ref: 36034

    Service Desk Analyst

    The primary focus of this role is to delivery technical support to the business globally, for all IT systems, associated infrastructures and security. Permanent and temporary candidates will be considered for this role.

    Responsibilities:

    • Be first point of contact for all technical support and IT related service requests and incidents
    • Administer all user access creations and amendments across a wide range of IT systems and applications
    • Monitor the utility the ticket logging system and provide up to date information for regular reporting and trend analysis
    • Work collectively with other teams in the IT department to deliver a high level of end user support

    Key skills, experience and expertise required:

    • Strong attention to detail and accuracy
    • Ability to work in a fast-paced environment
    • Confident user of Microsoft applications and Windows 10
    • Good understanding of Active Directory, Cisco Call Manager, Citrix and iManage Document Management System would be an advantage

    If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

    We are an equal opportunity employer and value diversity at all times.

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