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    Service Delivery Manager

    As part of a successful global technology business, you will manage the service delivery for a specific set of client accounts, providing focus on SLA management and customer satisfaction.

    Main duties:

    • Ensuring full compliance with all contractual service obligations
    • Managing the end to end resolution of service incidents
    • Monitoring processes ensuring consistent service quality
    • Producing monthly and quarterly service reports for specific clients

    Skills, knowledge and expertise required:

    • Experience of leading and managing teams within an operational service delivery environment
    • Demonstrable experience of designing and implementing significant productivity and customer satisfaction improvements
    • Holding a relevant professional Service Management qualification such as ITIL or Prince2 would be advantageous

    If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

    We are an equal opportunity employer and value diversity at all times.

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    Service Delivery Manager
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