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    Service Delivery Analyst

    Join a well-known telecommunications business and work as part of the customer service team to provide first line support to their customers.

    Responsibilities will include:

    • Answering all calls and queries from customers in a timely and professional manor
    • Solving as many issues as possible within the first call
    • Logging support requests with the relevant department for calls that can’t be answered immediately
    • Achieving excellent customer service results

    Experience and skills required:

    • Excellent communication and customer service skills
    • Experienced in dealing with the public in a pleasant telephone manner
    • Computer literate
    • Knowledge of mobile phone technology, terminology and billing would be an advantage
    If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

    We are an equal opportunity employer and value diversity at all times.

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    Service Delivery Analyst
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