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Service Delivery Analyst

A fantastic opportunity to work within a dynamic environment and expand your communication and customer service skills, whilst providing first line support to all customers of this commercial business.

Offering a wide range of interesting careers, this established telecommunication company is also dedicated to supporting the community, supporting a variety of local initiatives that bring local communities together.

Responsibilities will include:

  • Answering all calls and queries from customers in a timely and professional manor
  • Solving as many issues as possible within the first call
  • Logging support requests with the relevant department for calls that can’t be answered immediately
  • Undertaking outbound calls with customers with offers or introductory services
  • Achieving excellent customer service results

Experience and skills required:

  • Excellent communication and customer service skills
  • Experienced in dealing with the public and a pleasant telephone manner
  • Computer literate
  • Knowledge of mobile phone technology, terminology and billing would be an advantage
  • Ability to communicate in a second language is preferred

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email

We are an equal opportunity employer and value diversity at all times.

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Service Delivery Analyst
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