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Service Delivery Analyst

A fantastic opportunity to work within a dynamic environment and expand your communication and customer service skills, whilst providing first line support to all customers of this commercial business.

Offering a wide range of interesting careers, this established telecommunication company is also dedicated to supporting the community, supporting a variety of local initiatives that bring local communities together.

Responsibilities will include:

  • Answering all calls and queries from customers in a timely and professional manor
  • Solving as many issues as possible within the first call
  • Logging support requests with the relevant department for calls that can’t be answered immediately
  • Undertaking outbound calls with customers with offers or introductory services
  • Achieving excellent customer service results

Experience and skills required:

  • Excellent communication and customer service skills
  • Experienced in dealing with the public and a pleasant telephone manner
  • Computer literate
  • Knowledge of mobile phone technology, terminology and billing would be an advantage
  • Ability to communicate in a second language is preferred

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.

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Service Delivery Analyst
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