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    • IT
    • Jersey
    • Full Time
    • Ref: 37017

    IT Service Delivery Manager

    Leading a global IT team, you will be experienced at providing exemplary leadership, management and motivation to a service desk team.

    Main duties:

    • Ensuring all team members are appropriately trained to deliver excellent technical support and customer service
    • Monitoring team services such as incident management, access management and problem management
    • Managing staffing levels and task allocation to ensure adequate cover
    • Participating in preparing, forecasting and ongoing management of the department’s annual budget
    • Defining robust Service Level Agreements and monitoring these

    Key skills and expertise required:

    • Ideal candidates will hold ITIL Foundation qualification
    • Ability to motivate a team and have leadership qualities
    • Ability to work in a fast-paced environment

    If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

    We are an equal opportunity employer and value diversity at all times.

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    IT Service Delivery Manager
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