Job Alerts Call Icon Call Icon
  • IT
  • Jersey
  • Full Time
  • Ref: 37668

IT Helpdesk Technician

A great role, based out of town within an innovative and rapidly expanding commercial business. You will be a primary contact, providing on site analysis, diagnosis and resolution for desktop issues reported by end users.

Responsibilities will include:

  • Primary point of customer contact via telephone, email and users of the ICT helpdesk function
  • Prioritising, evaluating and resolving workload in an efficient manner, escalating calls as required
  • Dealing with first response alerts generated by monitoring systems
  • Assisting internal support technicians as appropriate, being tasked with software/hardware deployment and configuration

Experience and skills required:

  • Strong customer service focus
  • Broad understanding of IT principles (ITIL) and systems
  • Previous experience in a similar role would be advantageous
  • High level of attention to detail and accuracy

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.

Related Jobs

Service Desk Analyst

Achieve your aspirations and become part of a leading organisation where you will have the opportunity to work with an approachable and experienced technology team.

Ref: 38410

ICT Service Desk Analyst

An ideal opportunity to join an award-winning law firm and be part of their service desk team, where you will work alongside talented colleagues while unlocking your own unique potential.

Ref: 38396

Junior Company and Trust Administrator

Kick-start your career in a fast moving and collaborative environment within an international provider of financial services, where you will have access to a vibrant and forward-thinking trainee development structure to develop the skills you need to progress your career ambitions.

Ref: 38390

Applications Analyst | 12 Month Contract

Work in an ambitious, agile and collaborative fiduciary business for a 12 month period where you will be part of a truly diverse workforce with a focus on driving change, where talent is nurtured and employees are placed at the heart of the organisation.

Ref: 38357

Trainee Fund Administrator

Start your career in funds, working within a dynamic and fast growing team with incredibly interesting clients, where you will support the administration team to deliver a high quality administrative service to a portfolio of entities.

Ref: 38353

Apply for Job

IT Helpdesk Technician
  • Accepted file types: pdf, doc, docx.
    Allowed file types are PDF, DOC and DOCX. Maximum file size 5mb.
  • By submitting this form, you agree to the Terms of Service and Privacy Policy, including Cookie Use.
  • Email to a Friend

    Share the position of IT Helpdesk Technician
  • job alerts icon

    Don't miss out!

    Receive the latest jobs direct to your inbox with

    Job Alerts