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  • Head of Customer Operations | Commercial

    Experienced at senior manager level, you will have proven design and delivery skills in relation to the overall customer experience. You will work as part of a rapidly growing international division of a global technology business focusing your efforts on the development of the international customer service strategy and end to end customer support.

    Main responsibilities:

    • Accountable for the customer support and delivery functions for international customers and partners
    • Ensuring that services meet customer service level agreements, maintain company reputation
    • Developing a customer service strategy for the international division in alignment with the overall company strategy
    • Elaborating and controlling annual budgets, working closely with the financial planning team
    • Managing key relationships for high net worth customers
    • Working through complexity and ambiguity to identify key issues to drive effective decision making
    • Overseeing a number of teams across the International divisions such as on-boarding, sales support, billing and credit control

    Skills and experience required:

    • Previous related experience - ideally within ICT industry
    • Experience in the delivery and on-going support of customer operations teams
    • Ability to work independently using own initiative
    • Strong financial skills and commercial acumen

    If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

    We are an equal opportunity employer and value diversity at all times.

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