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    Global Service Desk Agent

    A great opportunity within a growing, global commercial business for someone with experience in front line customer service or contact centre operations.

    Key responsibilities will include:

    • Receiving, categorising, logging and retaining ownership of global customer service IT incidents
    • Managing and monitoring service requests and passing onto relevant resolving group
    • Ensuring SLA’s are adhered to and high levels of customer service are maintained
    • Taking ownership of issues and pushing them through to resolution
    • Being available for shifts on a 24/7 basis when required

    Experience and skills required:

    • Experience in customer service roles within the IT or telecommunications industry would be ideal
    • Client communication skills and experience managing expectations in relation to IT related incidents
    • Basic understanding of IT and networking communications voice, mobile and data technology

    If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

    We are an equal opportunity employer and value diversity at all times.

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    Global Service Desk Agent
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