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Posted about 1 month ago

  • Sector: IT
  • Job Ref: 41723

Play an active role in providing user end support in an international business environment. As a key member of the IT team, you will ensure an efficient service is provided to the business and build strong working relationships with the IT team, all users worldwide and external suppliers.

If you have previous service desk experience and are looking to take the next step in your career with a business which continuously strives for excellence in everything they do, this could be the opportunity for you!

This company has a flexible approach to working hours; shift hours and on-call support.

Responsibilities will include:

  • ​Providing end user support and escalating service desk tickets when appropriate 

  • Participating in end user training 

  • Monitoring and maintaining IT systems and troubleshooting any issues  

  • Installing, upgrading and maintaining IT hardware, software and systems 

Experience and skills required:

  • ​Minimum 3 years’ IT service desk experience

  • Knowledge of Microsoft core technologies: Windows Service, Exchange, Active Directory and Microsoft Office 

  • Recent experience in support Citrix would be an advantage, but is not essential 

  • Strong analytical and problem-solving skills

  • Good prioritisation and time management skills 

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email

We are an equal opportunity employer and value diversity at all times.