Support the day to day operations of entrepreneurial fiduciary group, providing end user support with IT security, equipment and network server issues.
Using your knowledge gained from previous IT support roles, you will act as a subject matter expert, assist with system upgrades and implementations, help to resolve user queries and manage vendor relationships.
Offering a unique environment where employees can reach their full potential, this company encourages a healthy work life balance, whilst actively promoting diversity and inclusion.
Responsibilities will include:
Overseeing the maintenance of server infrastructure: assisting with deployment, upgrades, backups and restorations
Managing security probes and user access, including maintaining the secure network access registers for remote users
Keeping up to date with emerging technologies and recommending new programmes
Assisting with the training of new joiners and providing technical knowledge and advice to the business
Acting as a mentor to direct reports, holding regular one to one meetings and also participating in the performance review process
Experience and skills required:
Minimum 5 years’ experience in an IT support/administration role, preferably with experience providing 2nd line support
Previous experience managing senior stakeholder expectations
Hold a professional IT qualification i.e. MCSA/MCSE or ITIL Certification
Strong technical knowledge of network, PC and server operations
Application support experience with Microsoft Server and knowledge of Active Directory, Office 365 and Citrix
If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk
We are an equal opportunity employer and value diversity at all times.