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Posted 4 months ago

A unique opportunity for an energetic and proactive individual to join an established, dynamic and innovative company, committed to providing excellent service to their large customer base and believe in progressing employees’ careers, offering training and coaching to achieve this.

As Customer Service Representative you will be responsible for delivering exceptional customer care to customers, using your problem solving and analytical skills. You will be expected to be up to date on current processes and procedures to effectively resolve customer queries and striving for customer retention, ensuring customer satisfaction to build strong ongoing relationships.

Responsibilities will include:

  • Resolving customer queries using problem solving and knowledge gained from training

  • Handling all communication channels such as live chat, telephone and email

  • Taking advantage of outbound sales opportunities and promoting the company’s products

  • Meeting individual targets set by the department for quality and productivity

  • Providing suggestions and customer feedback to the team in order to improve the process

Experience and skills required:

  • Excellent written and oral communication skills

  • Ability to multitask in a fast-paced environment

  • Knowledge of current Microsoft Office software and web based applications

  • An interest in and knowledge of professional sports

  • Must be willing to work on a shift rota basis, including early mornings

  • Friendly and helpful demeanour

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.