Job Ref: 38355
Job Type: Permanent
Working for an independent trust company, you will be joining the company at an exciting time in its development as it continues to grow.
You will undertake the day-to-day administration of a portfolio of client company and trust structures. Responsibilities include:
Client Relationship Management:
• Day-to-day administration of a portfolio of client cases to include book-keeping entries.
• Have a broad understanding of the principles and practices of offshore trusts, companies and related structures.
• Ensure mutual understanding of client and the company’s expectations and commitments at outset and throughout the relationship.
• Develop long term, profitable business relationships with clients maintaining regular contact and ensuring client confidentiality is respected
• Liaison with investment advisors, asset managers and other third parties regarding client affairs as necessary.
• Understand the principles of managing financial assets and how the performance of stock and currency markets impacts on client portfolios.
• Have a broad understanding of tax issues and jurisdictions as they relate to client circumstances.
• Anticipate technical problems when dealing with client issues, think laterally and creatively to find solutions and, where necessary, seek expert advice.
• Where appropriate, identify and communicate improvements that enhance service to clients and/or profitability to the company
• Develop a rapport with professional intermediaries and service providers in relation to the conduct of client business.
Business Development
• Meet with existing intermediaries
• Develop the existing client base by understanding client needs through effective listening and questioning.
• Assist in developing new business opportunities by developing good working relations with professional intermediaries.
• Keep up to date with changes in the market that have the potential to impact on offshore structures.
• Keep abreast of product and service developments that may enhance and add value to existing and potential client relationships.
• Have a general awareness of financial and economic developments globally.
Risk Management
• Understand and apply local legislation relating to drug trafficking, money laundering, terrorist financing and any other legislation that impacts on the conduct of fiduciary business within the jurisdiction.
• Report complaints, operational risks, suspicions etc in accordance with local procedures.
• Ensure that risk issues are reported to the Directors and Compliance as appropriate.
• Understand, apply and adhere to the company’s risk management policies and procedures and, where appropriate, be proactive in identifying and proposing improvements.
• Assess and manage risk situations to avert potential risk issues for both clients and the company and to ensure that the assets of both are protected.
• Ensure that client complaints are dealt with in a timely manner and at the right level.
Corporate Governance
• Actively champion the company’s values by promoting a culture of professionalism, teamwork and leadership.
• Have an understanding of the company’s vision and the direction in which the Group is heading.
• Understand how the role of each individual contributes to the company’s vision.
• Understand and acknowledge the need for change.
Financial Management
• Will be expected to achieve pre-determined utilisation targets (set as part of the annual budget process and notified to the individual via the appraisal/objective setting process).
• Balance the client’s needs with the Group’s commercial expectations both in developing strategies for clients and in the day-to-day management of their affairs.
• Work to achieve the Group’s financial benchmarks.
• Regularly review work in progress, deficits, aged debtors and bad debt write offs on client portfolio.
Personnel Management
• Contribute effectively in meetings.
• Explain technical issues in a way non-technical people can understand.
• Build morale and team spirit within the company
• Inspire others through own actions and behaviours.
Personal Development
• Attend seminars and workshops, read industry publications and advisory briefs and follow developments in wealth management to enhance professional and technical knowledge.
• Shape own development by identifying areas to improve own knowledge and skills and actively seek assistance.
• Develop techniques for coping with time/deadline pressures.
• Maintain evidence of continuing professional development with at least 25 hours CPD activity per annum. No more than five hours of recorded CPD should be accounted for by time spent reading professional and industry publications.
You will have the following experience
• Good knowledge of offshore fiduciary services.
• A proven track record in handling offshore fiduciary issues.
• A proven track record in client relationship management.
• Good interpersonal skills for dealing with intermediaries and clients.
• Excellent time management and organisation.
• Sound judgement.
• Good understanding of financial markets and finances in general.
• Excellent communication skills.
• Knowledge of compliance issues and the regulatory framework within which the company operates.
Professional Qualifications and Minimum Relevant Experience
The holder of this position should have a minimum of 3 years experience in fiduciary services and qualify as a C category person under the JFSC guidelines.